SHIPPING COST & METHODS

• Shipping rates are dependent on your country and are automatically calculated upon checkout in CAD. We ship directly via registered Canada Post. 
• Orders over $250 qualify for free shipping within Canada.
• When international orders reach their destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. Please note that duties, import taxes and charges are not included. Contact your local customs agency for any additional costs that may be associated with your order.

ORDER PROCESSING

• All ready to ship items are shipped out within 10 business days of receiving payment.
• Bespoke, Made to Order items or jewelry altered to a custom request take 6-8 weeks to create and process.
• We process orders between Monday - Friday (excluding holidays). Orders placed after 7pm on a Friday will be processed the following Monday. 
• Once your order has been fulfilled, you will receive a confirmation e-mail with tracking number.
• Please note that it may take up to 24 hours for the tracking number to show up in the system of your postal carrier

RETURN POLICY

Studio Anthracite endeavours to ensure that every transaction at our website is seamless. We take great care in manufacturing and delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered, i.e. if the product does not match the item in the order confirmation, or if the product has a genuine quality/manufacturing defect then we are open to extending a full refund or re-fulfilling your order.

Bespoke or Made To Order items or jewelry altered to a customer request do not qualify for a refund or exchange.

To return or exchange a product or report damage in transit, please get in touch with our Customer Care within 48 hours of delivery:

• by email at contact@studioanthracite.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
• Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, labels etc.) until we can review it. Additionally, please mention details about the damaged merchandise on the delivery receipt instead of signing it as ‘received’.
• We will only accept returned goods that are unworn, undamaged and in the original Studio Anthracite packaging. To complete your return, we require a receipt or proof of purchase.
• If you have requested an exchange we will only be able to ship your exchanged goods once we have received the returned item.
• You may be charged for any additional cost and any additional shipping, taxes and import duties. You are responsible for your own shipment.
• Please be aware that we cannot refund import duties or taxes on international deliveries.
• Studio Anthracite reserves the right to decline any refunds or exchanges.